We at New York Doll Collection strive for 100% customer satisfaction. If there is anything further we can do for you, please feel free to contact us at
845-454-DOLL (3655)


You may return your purchase in original packaging for any reason within 20 days of ship date, for a complete refund excluding shipping charges.

Please note, return shipping is always the responsibility of the buyer, unless there was a mistake on the order.

If there was a problem with your order  you must contact us first to get your return authorized so that you can get reimbursed for your shipping.

Please return all items to: 

The New York Doll Collection 

1 Passaic Street 

Wood-ridge, NJ 07075


When we receive your returned item(s) we will issue a credit to your card excluding shipping charges within 7 business days.

Please allow additional 4-5 business days after the refund is processed for the transaction to post in your account.

Please be advised, if you received free shipping with your order, $5.00 USD will be subtracted from your total refund for domestic shipping charges.

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